ARROO Destinations
Sea Pearl Phuket Nirvana Place Pattaya Arayaburi Koh Samui Hong Kong Gold Coast Patong Ville Phuket View Talay Pattaya Tri Trang Phuket Whitehouse Pattaya Bhundhari Spa Koh Samui Chayofa Country Club Tenerife
FAQ'S
Below are a list of frequently asked questions which should help you. Should you require any additional info please contact us and we will get back to you right away!
Q. Who are Arroo Destinations?
A. We are the actual service provider for all the holidays that we advertise, this means we offer you a full booking service and will not pass you to the resort or another 3rd party to process your booking. From making a purchase, right through to making a booking, we do all the work for you!
Q. This sounds too good to be true, are there any hidden costs? Where's the catch?
A. This may sound too good to be true but what you see is what you get! Providing that you qualify under the conditions of use the only catch is that you attend a small presentation during your stay. There are no hidden booking fees; all you pay is the cost of the booking/administration fee.
Q. Do I have to confirm dates or make a booking prior to purchase?
A. No, this is a buy-now use later offer, this means that you can purchase the voucher now and book dates later. We do however advise that a minimum 21 days notice is given, particularly during busy peak periods.
Q. How do I make a booking?
A. Complete the booking form on this web site and then submit it or you can print off a booking form and fax, post or email it to us.
Q. Can you guarantee me a booking from the request made?
A. We cannot guarantee a booking being made on your first request as the offer for accommodation is subject to availability. However, we will endeavor to complete a booking because your custom is important to us.
Q. Can I change my provisional booking?
A. Yes, the dates and destination can be changed subject to there being availability. This will be subject to another booking fee.
Q. What happens if the booking cannot be made?
A. All applicants receive correspondence from us. We may have to ask for further details from you. We may request that you supply new dates or another destination.
Q. I’ve received my final confirmation and I need to cancel my booking, what do I do?
A. As soon as you are aware you cannot travel please inform us at once either by fax, letter or e-mail. As the resort has allocated accommodation for you it is important that the accommodation is filled. Should we receive a late cancellation (a minimum of 31 days notice is required) there is a likelihood you will be billed for the accommodation. The booking fees are non-refundable
Q. Can I choose which resort I will be staying in?
A. Please note this offer is not a choice travel certificate, your resort will be allocated to you at the time of booking only. You can request a resort however; we are not able to guarantee you a specific resort at time of purchase. We have found in the past that the large majority of our clients do get there 1st requested resort.
Q. Sounds great, but how do I know I will get my dates?
A. The answer is simple; this offer is NOT a gift certificate that is "subject to availability". Providing you have followed the conditions of use correctly we will endeavor offer you your requested dates. If in the extremely unlikely event we are unable to confirm your requested dates Arroo Destantions are unable to offer a refund policy. However, you will not lose any monies paid, your purchased holiday will be entered into a pending system for you to reclaim within a 2 year period.
Q. When am I not entitled to a refund?
A. Refunds will not be given should your requested resort not be available, only if in the unlikely event that none of the resorts are available for your requested dates will a refund be given. Failure to read the terms and conditions of this promotion will NOT be grounds for a refund therefore, we ask that you read carefully prior to booking.
Q. Does the offer come with flights & food?
A. This is an accommodation only offer and does not include flights. All meals & beverages are the responsibility of the voucher holder.
Q. The age requirement states 30 - 60. I am 30 but my partner is only 28, do we still qualify?
A. This is at the disceriton of ARROO, and is acceptable as long as the person booking is over 30 years of age.
Q. Can the resorts accommodate children?
A. Yes, the offer is for 2 adults & up to 2 children (under 12).
Q. I have 2 children aged 12 & 15, can I still take part in the promotion?
A. Yes! You can still take part in the promotion however; you must purchase an additional room.
Q. Can I purchase 2 holidays and bring our friends?
A. No, the offer is strictly unavailable to groups (2 or more affiliated couples) with only a maximum of 2 children (under 12) permitted. You can however buy the holiday for friends and family providing they adhere to the conditions of use and are NOT traveling with other voucher holders.
Q. Do any of the resorts provide transport?
A. Yes, most resorts provide a free airport pick-up; some may charge a small fee. The maximum you will pay is no more than £20.
Q. is there a specific check-in day?
A. Yes, check in must be a Saturday.
Q. If I purchase the 7 night holiday, is it possible of me to stay for only 5 or 6 nights?
A. Yes, you are not required to attend the full 7 days if you do not wish however; you must still attend the presentation on your given day. The minimum stay is 4 nights however; dates can be flexible depending on certain times of the year.
Q. Attend an introductory presentation about online holidays, what’s it all about? Hope its not high pressure sales?
A. The presentation is about online holidays. It is compulsory to attend, however there is absolutely no obligation to purchase anything, you will not be pressured into anything that you do not want. There is only one presentation to attend which is carried out during one morning of your holiday.
